Last updated: April 2026
Our 30-Day Return Guarantee
At SmartCare+, your peace of mind is our highest priority. We understand that purchasing a home medical device is an important decision for your family's health, and we want you to feel completely confident in every purchase you make with us.
If for any reason you are not fully satisfied with your SmartCare+ product, you may return it within 30 days of the delivery date for a full refund of the purchase price.
🎯 Our promise is simple: if it doesn't meet your expectations, send it back. We'll process your refund within 3–5 business days, no hassle required.
Return Eligibility Conditions
To help us process your return quickly, please review the conditions below before submitting your request:
✓ Eligible for Return
- Returned within 30 days of delivery
- Item in original or near-original condition
- All accessories & components included
- Original packaging retained (preferred)
- Defective or damaged upon arrival
- Wrong item received
✕ Not Eligible for Return
- Returns requested after 30 days
- Disposable or consumable accessories (used)
- Items showing signs of misuse or damage
- Missing serial number or tampered labels
- Items purchased from third-party sellers
If your item arrived damaged or defective, please contact our support team within 72 hours of delivery. We will expedite your replacement or refund at no additional cost.
How to Initiate a Return
Starting a return with SmartCare+ is straightforward. Follow the steps below and our team will handle everything else:
- Contact Support — Email us at support@smartcareplus.store with your order number and the reason for your return. You'll receive a confirmation within 24 hours.
- Receive Your Return Label — We'll send a prepaid return shipping label directly to your email at no cost to you.
- Package Your Item — Securely pack the product in its original box (or any sturdy box) with all included accessories. Attach the provided return label.
- Drop Off the Package — Leave your package at any authorized carrier location listed on your return label. Keep your receipt as tracking proof.
- Receive Your Refund — Once we receive and inspect your return, your refund will be processed within 3–5 business days to your original payment method.
Refund Processing
Approved refunds are returned to the original payment method used at checkout. Refund processing timelines:
If you haven't received your refund after 7 business days, please contact your bank first, then reach out to our support team and we'll investigate immediately.
Exchanges & Replacements
We're happy to exchange your product for a different size, color, or compatible model. To request an exchange, simply email our support team with your order number and the item you'd like instead.
For defective products, we offer a free expedited replacement — we'll ship the replacement unit as soon as your return tracking shows the item has been dropped off, so you're never left without your device.
💡 Tip: Exchanges often process faster than refunds. If you need a replacement urgently, our team can prioritize your shipment.
Disposable Accessories & Consumables
For hygiene and safety reasons, opened disposable accessories — including nebulizer masks, mouthpieces, tubing, and medication cups — cannot be returned once opened. This policy exists to protect all of our customers.
Unopened consumable accessories in their original sealed packaging may be returned within the standard 30-day window. If a consumable accessory arrived defective or damaged, please contact us with a photo and we'll send a replacement immediately.