Last updated: April 2026
Our Warranty Promise
SmartCare+ warrants that all products sold on smartcareplus.store are free from defects in materials and workmanship under normal use and service conditions, for the duration of your selected warranty period from the date of original purchase.
We take full responsibility for the quality of every device we put our name on. If your SmartCare+ product fails due to a manufacturing defect, we will repair or replace it — at our expense, with no unnecessary delays.
⭐ We recommend the 18-Month Extended Warranty for families who rely on their nebulizer for regular treatments. The additional coverage period and expedited replacement mean you're never without your device when it matters most.
What Is & Isn't Covered
Our warranty covers defects in the device itself under normal operating conditions. The table below outlines what falls within and outside your warranty protection:
| Item / Issue | Standard (12M) | Extended (18M) |
|---|---|---|
| Motor and compressor failure | Covered | Covered |
| Mesh / atomizer malfunction | Covered | Covered |
| Battery defects (if applicable) | Covered | Covered |
| Electronic / circuit board faults | Covered | Covered |
| Housing / structural cracks (manufacturing) | Covered | Covered |
| Damage from drops or impacts | Not Covered | Not Covered |
| Water or liquid damage | Not Covered | Not Covered |
| Disposable consumables (masks, tubing) | Not Covered | Not Covered |
| Damage from unauthorized modifications | Not Covered | Not Covered |
| Normal wear on accessories | Not Covered | Not Covered |
If you're unsure whether your issue is covered, simply contact our support team and we'll assess your situation with no commitment required.
How to File a Warranty Claim
Filing a warranty claim with SmartCare+ is straightforward. Our goal is to resolve every claim in under 5 business days:
- Contact Support — Email support@smartcareplus.store with your order number, a description of the issue, and photos or a short video if possible.
- Assessment — Our warranty team will review your claim within 1–2 business days and confirm whether it falls under warranty coverage.
- Resolution Decision — We'll let you know whether we'll send a replacement unit, dispatch a repair, or offer an equivalent solution.
- Receive Resolution — Replacement units are shipped within 2–3 business days of claim approval. Extended warranty holders receive expedited shipping.
📸 Pro tip: A short 15-second video showing the issue significantly speeds up our review process and helps us dispatch the right solution faster.
Activating Your Warranty
Your warranty begins automatically on the date of purchase. No manual registration is required for Standard warranty coverage. Your order confirmation email serves as your proof of purchase.
To activate your 18-Month Extended Warranty, simply select it at checkout. Your extended coverage will be confirmed in your order summary and receipt.
We recommend keeping a copy of your order confirmation in case a claim is needed in the future. You can also log in to your SmartCare+ account at any time to view your warranty status.
Warranty Limitations & Scope
This warranty is provided to the original purchaser only and is non-transferable. It applies solely to products purchased directly from smartcareplus.store. Products purchased through unauthorized third-party resellers are not covered under this warranty.
The warranty is limited to repair or replacement of the defective product. SmartCare+ is not liable for any incidental, special, or consequential damages arising from the use or inability to use the product.
This warranty gives you specific legal rights, and you may also have other rights which vary from region to region. Nothing in this warranty shall limit or exclude any mandatory statutory rights you may have as a consumer.